Returns / complaints form

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Services – Advice, Installation, and Maintenance
Retoure & Reklamation

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You can find all the important information you need available for download here.

Online returns / complaints form

With our online returns and complaints form, we offer you an additional option to record your complaint or return of goods quickly and easily if you do not have access to our GEZE online returns portal. Please complete the form in full and enclose it with the goods if you are returning them.

Contact details

Customer number (client) *

Customer (client) *

Postal code *

Contact person *

Phone (+/00 49 123456) *

Email *

Address for divergent consignee

Salutation

Mr.

Ms.

First name

Last name

Street and street number *

Postal code *

City *

Country *

Company *

Phone (+/00 49 123456)

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

You have the opportunity here to provide us with images that show the return reason.

Please note that if you do not return the goods, attaching relevant images is always necessary to ensure further processing.

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

No. / - Pos. /

Sales document data

Reason for complaint / return *

Job number (8/9 digits) *

Position *

Return / compaint information

Material number (6 digits) *

Article description *

Error description *

Detailed error description

Complained amount *

Action *

Return of goods?

Scrapping permit?

In some cases we have to ask for the product to be sent in. If you want us to dispose of the product for you after the examination, please select "Yes".

Customer reference

Images for position No. / - Pos. /

Add images

Regulations for the return of new goods

Return of goods that have already been ordered or received is generally possible in compliance with the following provisions:

The goods must not be older than 3 months / 90 days and must reach GEZE GmbH within this period
The goods are unused and have not been assembled since then
The goods are undamaged and in the original packaging
The goods are in stock and not custom-made
The goods are not discontinued items
The online return/complaint form must be enclosed with the returned goods

When returning goods, processing costs are incurred, which are deducted when creating the credit note following the re-storage:

20% of the net value of the goods, but at least a fee of €50, provided the goods are in perfect condition

and in the original packaging.

* Required fields

Maximum number of positions

Dear Customer,

you have reached the maximum number of positions for a single return form.
In case you need to add additional positions, please enter them using a new form.
In the case of a return of goods, you can return all items to us in one package, provided that all the associated return forms are enclosed.

Thank you for your understanding.
GEZE GmbH

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